[RKDinOKC]

Don't think the frustrating tech support is the east indians fault.

Friend of mine did att tech support for their wireless installers for business installations like restaurants and hotels. He had to go thru and check all the check boxes to track the problems. Even though 9 times out of 10 the problem was the router was programed wrong and both he and the installer knew it. He said it was nice to get an seasoned installer that knew what was going on and would just answer his questions so he could check off the boxes. The sad part was, even though the both knew what setting were supposed to be, they could not change them. Instead, they would get an new router sent out and the installer would have to send the bad on back.

In HS is wrote a manual for fixing TVs. The first thing to check? Is it plugged in?.