[Aragorn]

I believe your wife had every right to complain about her order...but... I would have been more cordial to the manager on the phone. He says "hi" and she says nothing and goes straight into her complaint. Take some time to treat people like human beings. I know she was ticked but a little tact goes a long way. We all are only human after all and mistakes happen.

Ten minutes on hold is not a long time (in my opinion) when an eatery is very busy. Most chains want their customers to be happy with their orders and go out of their way to prevent bad "word of mouth" from getting around. In some chains, the Manager is making the pies while others are taking the orders. I understand both sides here.

I think this place went out of its way to cure the problem by sending over two fresh pizzas. I don't think anyone along the way added any "special sauce" or "non-standard crunchies" to the pizzas. Most pizza chains have an open area where they make the pies that is visible to customers in the store. When you are delivering 10 to 15 pizzas on each run, you don't have time to pull one out of the rotation and mess around with it. Most of my friends were happy to make the deliveries because they made more in tips. You just get the orders and deliver them. You don't usually say "Hey, wasn't I just here? Time to clear the sinuses."

As far as the video, I think he states his daughter shot it and posted it.