[Cook&Dunning]

I don't have a horse in this race, but I feel like there are probably 2 sides to the story. As a wise man once said - the customer is always right - except when they are wrong. Just a couple of comments.

1. On their site it looks like they offer free sample swatches. If I were laying out good coin for a new set of covers, and needed a perfect match - I would probably order this up and see how it looks. That way, if the order does not match the sample swatch, it is an easy conversation.

2. Return policy - If I were dealing with an unknown (to me) company, and it was a big $ purchase, I would probably read the fine print. I might even ask - If the actual seat color does not match the swatch, can I return?

From their site "All returns must receive prior approval and an RMA (Return Merchandise Authorization) number prior to return shipping within 14 days. Packages received by Lseat.com. without prior approval and RMA number will be refused. Return shipping and insurance are the customers responsibility. All returned items must be received in as new condition. Examples that render a product non-returnable include, but are not limited to: evidence of attempted installation, parts that have been bent, broken, creased, scratched, soiled, melted or discolored. Also, we will not accept returns for any items that have been altered, painted, repaired or for any reason that has rendered the product non-returnable. Warning: Lseat.com is not responsible for damaged or lost packages returned by the customer."


Just a guy talkin'