[Baz]

Originally Posted by ossiblue

We, wife and I, use the exact same process on the other side of the equation--as clients. Like you, it starts at the very beginning--returning initial calls for estimates, showing up on the agreed date and time, calling if anything interferes with a scheduled meeting.

Yes, any service is a two-way street and two-way communication is essential.

I cannot offer any business-side experience but if you can "afford" to weed-out clients that raise the red flags you describe then, why not? I'm sure you have horror stories about clients who fail to communicate, have the attitude that you are their "employee" and treat you and your crew as their hired-help. You are a professional, entering into a professional relationship with a client. There must be professional respect on both sides, and that begins with the common understanding that one's time--professional or client--is valuable. A request for communication will not be done unless it is important to the job and, as such, needs to be addressed as soon as possible for the mutual benefit of both contractor and client.

I think your "red-flag" concept is a good start in helping to get rid of the "time-suckers." It's not perfect, but from your past experiences, I'm sure you can detect certain patterns that indicate problems down the road.

Thanks LJ - you would make an ideal client because you understand how to be a team player.

I do have clients like you - some are just amazing - which makes it even easier to walk away from the others.