[onewhippedpuppy]

Dealing with people can be an excruciatingly painful experience. In my selling cars I encounter a lot of time wasters, people that have no intention of actually buying anything and seemingly have no comprehension that you are a real person, with a real life, who doesn't want to spend hours talking about/showing you a car that you have no intention of purchasing.

In my professional life, it's staggering to me how poorly most people communicate. It's common to get an email from a customer with a "HOT" request, promptly reply with a request for more information, then wait days for them to reply. Also somewhat frightening how poorly most of our customers know their own business. I work for a company that provides electromechanical components for aerospace and defense markets, we work with a number of large multi-billion dollar companies. A great example was one last week that requested to expedite an order, then within two days was requesting to know their cancellation fee.