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Seahawk Seahawk is offline
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Join Date: Jul 2004
Location: Maryland
Posts: 31,816
I worked as a waiter for years during college, a few high end places. Spills happen and it is completely managements decision on how to handle the specifics.

The best places deal with this type of stuff right at the table and offer immediate, reasonable compensation based on management judgement: Free drinks, gift card, % off the bill, etc.

The owner of one French restaurant I waited tables for told me that everybody near the accident scene watches how management deals with "spills and thrills" and a poor performance on the staffs part can have a much broader impact than just the customer who's clothes are soiled.

The maître d' at that place had broad discretion on making sure "wet t-shirts" were handled properly.

If the service was up to speed before an incident, roll with it and take it up with management.
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Old 09-15-2015, 08:29 AM
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