Quote:
Originally Posted by A930Rocket
I tried that. It's a request to unlock the phone. I was then sent an email to sync with iTunes to unlock it. I just can't find a version of iTunes that works with my laptop with vista home home basic.
We are going to the Apple Store this Saturday to have my wife's phone looked at. Maybe they can help?
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Carrier lock is exactly what it sounds like, it's locked on the Carrier side, ATT, T-Mobile, etc...
If they sent you the email then the unlock has been processed.
They want you to backup and restore via iTunes to preserve your data.
If you already have a SIM from a new carrier pop it in and see if it works.
If still not seeing new carrier and there is nothing on the phone you care about keeping just do a reset from the phone,
Settings->General (scroll to bottom) ->Reset->Erase All Content and Settings.