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Sounds like less of an employee error and more of a employer error. Even servers need training, and there is a minimum standard that folks expect anywhere there's a sit-down meal. Minimum is you keep the coffee and water filled. That's just the minimum. If they have alcohol of any kind you watch it like a hawk so you can sell more. That's high-margin product, so hit that stuff as hard as you can. If either glass has less than a swallow left, you're too slow.
Was the place really busy/understaffed? While managers want to get the most out of their employment dollar, they sure as hell won't do it if hungry people sit there with the food they didn't order. Its a fine line, and the margins are tight at food places, so they really have to be careful. But chasing folks off with crap service and poorly-trained waitstaff is much more of a sin than temporary understaffing. BTW, the owner and the manager should know how to wait table if necessary. They should know immediately if there's a problem and be able to cover.
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