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Originally Posted by red-beard
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As I mentioned in the other thread, I've had most of the problems with unit I purchased for my mother-in-law, with exception of the actual motors, (that scares me now too.)
This comment rings home with me:
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“In instances when hardware needs to be fixed, we strive to make it painless,” Reyes said.
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Not living in California I can say with certainty that this is VERY painful. On our latest round of alignment issues necessitating the replacement of the control arms and several attached components they wanted to ship the car back to California for the repair initially. (Denver has a repair facility and local "Rangers.")
Of course Tesla offers rental coverage for this, but the turn around time was one week shipping to, a few days for the repair and a week shipping back. While it's fine to have a rental, it's unexpected.
The reason that they initially didn't want to fly in the parts and use a local tech, was that they didn't have some piece of "alignment equipment" to complete the repair. Somehow they overcame this, however the time to get all of this done was again, three weeks.
As far as my mother-in-law goes, she doesn't care, as I suspect most Tesla owners don't. You're and "early adopter" after all. And for her, between her composting toilet and her Tesla she's still saving the world.
Will this fly for the masses? I don't know, but it's not much different than repair on any exotic.