Quote:
Originally Posted by gacook
Ouch. That's a bitter pill to swallow. Stuff like that immediately makes me want to switch companies (even though, to be honest, it's "your fault" for not knowing).
**Edit** Hadn't read your latest post. That's pretty decent customer service there. Glad it worked out.
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This became a stroll down memory lane.
We signed up in October of 2013, so it actually wasn't that long ago. But the real issue was the chirpy Comcast sales teen Caitlin either didn't know or lied when she set us up. I had asked if we could use our own boxes, she said no. That was over the phone. Larry, the supervisor I talked with, very good guy, said if she's still working at Comcast, he didn't think she'd admit to it if he pressed the issue. We got a chuckle out of that. He did some checking and came back with Comcast changed their policy in September of 2013 and that Caitlin may not have known about that change, so he couldn't say one way or the other if she lied or just didn't know. It was a decent enough olive branch, and I didn't have anything in email, so the 13 months was fine by me.
I remember talking with Caitlin on the phone back then, she could have passed for 10 years old.