Quote:
Originally Posted by Rick V
Updating modules is often done automatically when the factory diagnostic computer is hooked up.
If you have a running issue or a stubborn CEL that is the first thing that gets done since updates often address a lot of these kinds of issues. Your personal computer gets updates, your car is the same issue.
You were also told the time frame is one hour but did they tell you that hour would start at time X?
They should have offered you a loaner since through no fault of your own you are down a car, I would mention that little nugget to Nissan, not the dealer.
I find most dealer bashing seems to come from folks who have never made a living from the other side of the shop doors and don't have a total idea of the restraints placed upon the folks doing the work by the manufacturers. The dealer really has nothing to do with the shops and sales depts. everybody likes to bash on.
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Thanks for clearing that up Rick. I hear it all the time. I have a car in here right now,( BMW), and the customer is just tearing up the last guy who worked on it. Claiming everything that is wrong with their 240k mile car was caused by him installing a blower motor. I can find nothing wrong with any of the work he has done. People just love to pile on mechanics, but the reality is that this job is a total pia sometimes, and there are far more things that can go wrong than can go right.
All you need to happen when you are flashing , is to have a power surge, a blip in your wifi or internet connection, or god forbid, make a mistake, or trip over the power cord or something, and blamo, out , done.
Its not like the guys are sitting in the shop drinking beer trying to figure out a way to screw you, we are usually busting our asses trying to figure out how to make your car run right again.
I do zero work for customers who have to wait now, far too many times in my life , I have been standing here at 5:30 with a car dis assembled, no parts, and a customer in my office with no ride home mad at me
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