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I recently went to Bentonville for business and while looking through the Wal-mart museum, they talk about how Sam Walton was a huge believer in that saying and had some examples of it.
One of them was a thermos that a lady returned to Wal-mart, which they accepted, even though that model of thermos was made 8 years before Wal-mart even existed.
I understand the basis of the saying, but I couldn't help but think what a stupid philosophy it is for a business to take it that literal.
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1992 968 Polar Silver
2010 Toyota Highlander SE
2006 Lexus LS430 ML
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