[Rick Lee]

I once cold called a guy using a competitor's service. He immediately made all sorts of ridiculous price demands before I could even do any real discovery and see which product was best for him. When I started asking questions, he said, "You obviously don't want my business, do you?" I said, "You know what? You're probably better off sticking with your current provider. Have a good day." I know his staying with them saved me a lot of headaches and he was probably no picnic with his current provider either.