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Originally Posted by 911SauCy
I have prospects dial their phone into whoever I'm quoting against, every time, every-time, they end up hanging up in frustration before reaching a live person. Call my office, someone always answers before the 4th ring... We're small but mighty.
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People underestimate how huge after sales support is. When I was hustling high dollar electronics for business we had stellar service even though we were the industry giant. On top of that all my customers had my cell phone number and knew of there was ever an issue support didn't get right on to call. I would either talk them through the fix or escalate it through a different channel in service and make headaches go away. We kept a lot of our competitors from ever having a shot at business because of our top notch service.