[hdavis]

Thanks. A few minutes ago I gave them the third call and it has not gotten any better.

I need those parts by Jan 7, and even though they again promised it would ship out today (I have a Fedex tracking label dated Dec 30...) they did say it would not be arriving by Jan 7 because I has specified Fedex ground, that I would need to pay the difference for the shipping, since the lady I talked to was not able to "upgrade" my shipping to next day air at their cost.

I was asked to call again in a couple of hours when the "lead supervisor" got in to work