[Wayne 962]

I already responded to this the thread on the Early 'S' Registry with this response:

Hi Henry. I'm sorry that you have been unhappy with the delay with your parts. You ordered a lot of special-order parts that were stored on your Project List. When you originally added them to the Project List (probably a long while ago), several of them showed this message:

NOTE: In some cases, a Genuine Porsche part must be imported from Porsche's German warehouse -- which requires longer shipping times and an additional "Germany shipping" surcharge. If this is the case, we will contact you prior to processing and shipping your order. Occasionally, a part is out of stock worldwide or no longer available. In either case, we will let you know.

I checked the logs and I see that you added these parts directly from your Project List, so the message would have been shown when you originally added them to the list, not when you transferred them all to the cart. That may have caused a bit of confusion, as the warning message about them potentially being a long-lead item was probably forgotten from when they were added to the Project List. I'll have to think of a better way to reinforce this in the future in the cart.

I see a whole bunch of notes on this order going back and forth over the past month with our Porsche dealer rep, trying to figure out what is going on with Genuine Part #901-107-351-01-OEM (transmission anchor block). According to Porsche, it was due in the states here (from Germany) on 1/4/2016. That apparently didn't happen, but that was the information we had at the time from Porsche. I see that my staff has replaced it with the OEM version, and has instructed the warehouse to expedite your shipping to 2-Day.

Again, sorry for the delay. With some of these Genuine Porsche special-order parts, the availability can be spotty...

To which the hdavis responded:

Originally Posted by hdavis

Wayne, thank you very much for your reply. I did receive a call earlier today form your customer service department and they promised it would ship out today, so when it does, the issue will have been resolved in a totally satisfactory manner.

As to the project list message, you might be right, I don't recall the warning message you mention, and it might very well have been there.

Again thank you very much.