Quote:
Originally Posted by Freytag
I also ordered parts and they weren't shipping. When I called to check on the status, the customer service rep indicated they were having problems and suggested I call in to make all future orders.
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The two parts that I believe you're referring to are two special-order parts that had to be ordered from Porsche's warehouse in Germany - there were not available here in the states (the cable guide plate and the guide plate support). This is why we display the "we may have to order these from Germany" message when people add these potentially long-lead parts to their cart. Unfortunately, the information we get from Porsche is spotty on this. We have made a choice to continue to offer these parts for our customers, instead of simply dropping them like other parts houses do. We see the added service as something that makes Pelican special. Unfortunately, in the era of Amazon Prime-style delivery, the expectations for customers are sometimes unrealistic when it comes to these oddball parts that are only available from one supplier, in one warehouse in the world (Germany).
-Wayne