[MRM]

Something is seriously wrong if Progressive's reps say they can't meet with you for two weeks. Their internal policies and procedures require immediate in-person response. They have huge fleets of Immediate Response Vehicles (IRVs, I kid you not) to to make sure they respond to claims immediately. Call their 1-800 number and complain.

You don't have to bring your car to a Progressive-approved shop, but obviously they can offer incentives to get you to one. All you need to do is take your car to a shop you trust and give them your insurance information. You tell them to deal with Progressive and to give you a loaner and tell you when the car is fixed in the meantime. You don't need to hassle with the claim and adjuster personally. The shop is well set up to take care of that.