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I'm going to be the contrarian here. (I know - you?)
I don't like the options on the poll.
To me, the CS needs to have a talk with marketing. That's lousy promotion, but is it bad customer service?
If they promise service that is adequate for your needs and they deliver, I don't see a problem.
What ticks me off is a company that promises excellent service and delivers service that is less than adequate.
They can PROMISE anything, it's what they deliver that counts.
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