Quote:
Originally Posted by bugstrider
Remember WAY back when Craftsman Tools really meant something? Yeah, I know they aren't "Snap-On" or another high quality/priced professional grade, but for the average home enthusiest, it did the job. It truly seems Craftsman and crap have more in common than beginning with the third letter of the alphabet.
Case and point: Today I decide to take back my 1/2" ratchet that the internal ratcheting mechanism has failed. I walk into the local Sears tool department and ask an associate who I need to talk to about a replacement. I guess the days of getting a new tool are long gone. Mr Personality grabs the ratchet from my hand, turns around and walks to a tool drawer under the register. Rummages through it and grabs another 1/2" ratchet that looks as if it had been used as s hammer with chunks of metal missing. Needless I refused the replacement as he proceeds to tell me they just rebuild them and put them in the drawer for replacement tools as people come in. I strongly request a rebuild kit since I can do it and my current tool is in far better condition than any sitting in his rebuild drawer.
So much for buying any additional Sears tools if this is there idea of quality.
Sent via Jedi mind trick by the cat |
I worked for Sears back in the 80's, and even then we installed a ratchet kit rather than replacing a ratchet. The only time we replaced the whole thing was when you were an idiot and used a pipe for leverage and bent the handle.
There was a junkyard in town who used Craftsman tools, and they would lose them in the snow, and every spring bring in a bucket of rusty tools for replacement.
This was also the time that Craftsman started using wrenches made in Japan rather than the US. We had people buy the set of Japanese wrenches, and then bring them in and swap them individually for the US version. "The customer is always right", so we swapped them, and threw the perfectly good new wrench in the return bucket. This was Japan, not China, the quality of the wrenches was the same. I still have two sets, never bent or broke one.
