Update from the agency. They seem to want the full 400 € and pretend they are making me a favor.
Hello Mr Anton,
Please find attached some photos.
It is worst in real than on it.
We even have some stuff on the roof of the kitchen.
Our technician spent all his morning inside to fix a maximum but at the end we must change the doors of the cupboard and sand down all the floor of the kitchen…
So it will more expensive than the 400 € we took yesterday…but it is ok…
I stay to your disposal.
Best regards,
Benjamin
Two options now. Contest the charge or contest the charge and send an explanation email.