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I got my VW back from a dealer after having brakes installed and one wheel had all lugs finger tight.
As for your brother's situation he should get a lawyer, or at least threaten one and insist the dealer makes good on full value of the car towards a new one or similar / better than his used one. I'm guessing they'll want to turn this around in a hurry.
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Bone stock 1974 911S Targa.
1972 914/4 Race Car
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