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Finally after exchanging some nasty emails and some feet dragging from their part I got the rental agency to fully refund the 400 €.
I had to use some strong words and threaten them with a lawsuit and bad publicity on the social media.
My friends think it may have been some kind if scam. I personally think it was mere ineptitude on their side.
All is well that ends well. Now it is time to plan new year's trip 😊
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