Quote:
Originally Posted by BeyGon
... told him we were getting someone else, he was really pissed. Nasty.
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This sounds like a guy who would never think of learning from his mistakes.
If this happened to me, my first thought is "what did I do wrong?" and "how can I do better next time?".
Worst thing to do is get pissed. Get pissed at yourself, maybe, but NEVER in front of the customer.
Perhaps his IQ begins with a decimal point.