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This reminds me of why I won't use Toyota's dealerships to wipe my ass let alone touch my cars. Made the mistake of taking the wife's Highlander in for service since it was free (first 2 years). Went to do an oil change since they will only do it every 10k free, and her car has a cartridge instead of the spin on filter. I have the correct wrench and it took both feet against the wall with a breaker bar and extension and all my 250+ lbs pulling on it to get that thing off.
Know what TOYOTA recommends for the oil filter cartridge torque??? Just past hand tight!
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1992 968 Polar Silver
2010 Toyota Highlander SE
2006 Lexus LS430 ML
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