[RKDinOKC]

Wasn't bean counters. But the decision wasn't made by anyone that knew why we picked Xerox in the first place. Xerox was the only company that if the printer was down and you need something printed, you could send your files to their local office and they would print your stuff there and deliver it, AT NO EXTRA COST. The Xerox machines were super reliable until they started using cheaper paper with lots of lint. They had to come clean the printer once a month. The Ricoh has not run longer than 2 days before needing service so far. And it is taking much longer for their techs to come out and fix it.