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I work there quite a bit.
When I read about a 'suspension issue' I was shocked it was a ball joint. There are bigger issues with their suspension. Ball joints have never been mentioned to me as a source of problems.
Which is why I was inclined to side with Tesla on this one customer issue. There are other issues that would have elicited a different response from me.
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"A machine you build yourself is a vote for a different way of life. There are things you have to earn with your hands."
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