[NSW911]

Thanks JFP.

I appreciate the fact you have been running the Durametric software on Windows 10 with no problems but from my experience described in detail, I think any reasonable person might suspect the Windows 10 operating system as being a contributing factor to the software's non operation.

I'm pleased to say I now have the software up and running but for the benefit of others who may experience similar problems, the steps I took were as follows,----

(a) Although the computer was brand new I opted for a complete computer reset which involved the removal and reinstallation of the Windows 10 operating system. This took approximately 50 minutes to complete.

(b) Durametric version 6 software was then reinstalled followed by the installation of the USB cable drivers.

The program was then enabled and has been used successfully.

Thanks once again for your reply.