[RKDinOKC]

Brent, like I said, delete the data file AND autodiscover file and any sharing file. Then make new profile. That ensures no settings on the computer are corrupted.

Sounds like Outlook is losing connection to exchange. Microsoft has a connection troubleshooting tool, but it has never helped any of the accounts I've had problems with.

If that doesn't fix it, export all the Outlook data (backup), delete the account on the server. Create a new account on the server and new profile in Outlook, then import the exported backup. Might want to record any AD groups etc and re-add to new account. That insures no settings for the account on the server are corrupted.

If that doesn't fix it, I would call Microsoft so I could say at least we tried everything before spending anything on a support call.


In Win7 my Outlook loses it connection and won't connect to 365 when I turn on the VPN for RDP and files server access on company network from home.

In Win10 Outlook keeps it connection when turning on VPN and I can do RDP, and it will connect to the mac servers, but not any of the windows servers or windows based NAS.

Use my Mac because EVERYTHING connects and works with it. Now just use the virtual PC's when testing Outlook for PC.


Had a user request Office be installed on his computer today. Evidently he thinks he is too important to log into office365 and click the 3 buttons to download and install the office apps himself like our instructions sent to people that have the license.