|
I couldn't get in touch with a live human at USAA until this morning. Two days of frustration - then BAM! They accepted liability and explained the procedure for getting med bills paid, identified the same Volt-trained body shop that I had located as the place I wanted to get it fixed, lined up a rental car, and sent a tow truck all within an hour. I was literally still on the phone with USAA when the tow truck showed up. Tow truck guy didn't know how to operate a Volt and asked me help him load and to follow him to the body shop to unload. That was a good thing, because they had some serious mistakes on the paperwork.
I'm happy. The only question I have is that they offered $1000 each to my wife and I for pain and suffering. We missed 2 days of work and each had a sleepless night. We both still have some pain, but it's more of an annoyance than anything serious. Why would they offer a grand each for that? Is that about right? I have no experience with this kind of thing.
__________________
.
|