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I've used Uber a bunch. Generally I have had favorable experiences and prefer Uber over traditional taxi service. However, I've had 2 issues with Uber in NYC. Once I hailed a car where the immediate surrounding area was badly congested with traffic. On the map I could see my Uber was just around the block, so I began to walk towards that location since I could get there faster and we might then avoid some of the traffic. Next thing I know, Uber app says my ride has started...but I'm not in the car!! In the app I can see "my car" rolling off into the sunset, supposedly with me in it. I ended up hailing a yellow cab home. When I got home, I had an email from uber with a receipt for the "ride." I had been charged even though I never set foot in that car. I was able to get a refund, but it was annoying. When you make a complaint in the Uber app, you are limited to the categories they provide in a drop down list. Things like: "my driver was rude", or "the car was not well kept". There is no choice for "driver never picked me up, but banged my credit card for $65 anyway"
Just two days ago it sort of happened again...the app showed that my uber was right in front of me (it wasn't). I wandered around looking for the car, tried calling the driver twice and ultimately saw it about 1 block away waiting. I tried waving him down but he started rolling...the app showed "ride started" but I cancelled it at that point. I didn't get a receipt so they didn't charge me but the guy was sitting 1 block away from the pickup point. not a big deal in a lot of places, but in NYC thats like being in the wrong zip code.
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