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I don't ever do the surveys.
If they provided the service I expected, is that just average or should that really be "excellent" service. I would call it average. If they failed my expectation is it just a minor failure or a total cluster fudge.
To be excellent that better have done something above and beyond what I expected. Did they have free hand wash car wash for free? Did they throw in a service for free? Doing the expected job just as expected is not excellent service, it is expected service.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
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