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Counterclockwise?
Join Date: Oct 2005
Location: Keswick, Ontario
Posts: 6,640
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Quote:
Originally Posted by GH85Carrera
I don't ever do the surveys.
If they provided the service I expected, is that just average or should that really be "excellent" service. I would call it average. If they failed my expectation is it just a minor failure or a total cluster fudge.
To be excellent that better have done something above and beyond what I expected. Did they have free hand wash car wash for free? Did they throw in a service for free? Doing the expected job just as expected is not excellent service, it is expected service.
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This
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Rod
1986 Carrera
2001 996TT
A bunch of stuff with spark plugs
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