[pavulon]

I think everyone can identify with places wanting to make things right and wanting to provide terrific service. That's just good business practice. However, trying to manage the survey results crosses a line and negates any legitimacy to which the survey may have aspired. Imo, it has short-cut written all over it.

So, the question becomes, why are they doing it? I suspect it's not because they do a bad job. I'd wager that it's because someone dreamed up a competitive environment in which BS thrives and honesty fades.