[jyl]

Argh. Frustrating hour trying to upload a few hundred contacts from Excel to Google Contacts. Not from another contact app, but from Excel.

Basically the idea is, make a CSV file and import to Google Contacts. But what headers and fields will Google recognize? The biggest internet company in the world can't be bothered to provide any official guidance, at least none that you can find via Google. Various individuals have put up tutorials, made sample CSV files available, posted YouTube videos. So you have search those out, figure how knows what they are talking about, follow the instructions, and find out that it doesn't work.

What happened to a software company providing clear and adequate documentation for its product? When did companies decide that users should just figure it out for themselves and share solutions that might or might not work?

Have had the same complaint with Parallels and with a remarkable number of specialist, very expensive financial applications. For the latter, I'm convinced the idea is that if they can force you to contact support all the time, they can have more opportunities to upsell you a new module.