[jyl]

Main problems are slow progress on Siri, AppleTV, Homekit.

iPhone, Mac, iPad, App Store, Apple Music, Watch are all doing very well. Name a competitor who wouldn't kill to be doing a fraction as well as Apple in these products, in revenue, market share with the valuable customers, profit.

Jobs had no problem dumping old ports and features even if that angered customers for awhile. Optical drive in MacBooks, for example. Big outcry, now it's clear that software install and music/video can be done more easily via internet. Similarly MacBooks dumped Ethernet, parallel, serial ports long before PC notebooks did. Now it is clear that wireless and USB make all of those unneccessary. Mac OS X broke backwards compatibility with prior Mac apps, while Windows tries to maintain backwards compatibility. Not a lot of people still wishing they could run OS 9 apps. Etc.

A dumb (can only carry audio, can't carry data or power) port like 3.5 mm audio jack is a logical thing to dump. Easily replaced by wireless (BT) and Lightning. So people need to buy new earbuds or use dongle. The people whining about this mostly use disposable earbuds anyway.