Quote:
Originally Posted by unclebilly
I just got Michelin Defender LTX there last week for my Tundra.
They are idiots to deal with. My truck has the equivalent of a dealer installed lift on it and I run 295-70-18 tires on the factory rims, just like you can get on a new Tundra at the dealer. The new tires are the 4th set on my truck at 240,000 Kms.
Costco wouldn't install this size of tire on my truck so I had to bring in the rims loose. I was told I would still get the warrantee.
I tried to drop the tires off the night before my appointment and was told that this was a big problem
in case the night guys threw them out with old tires. I told the manager that if they have people that stupid on staff they have bigger things to worry about than my tires. He agreed and let me drop off the tires 20 hours before my 3:00 appointment.
The next day at 5:00 my tires were not done. They had 2 balanced but not the other 2 so I had to wait even longer.
I got home and mounted the tires up and took the truck back for them to set the pressures and enter my mileage info for the warrantee.
Then they tried to tell me I had no warrantee, at which point I told them that I specifically discussed this when I bought them. I was about to return them.
They were cheaper than Discount Tire Direct but WAY more hassle. I will go back to Discount Tire for my next Tire purchases... life's too short to deal with this caliber of idiots.
|
Sounds like a local shop problem. We use both Costco and America's Tire/Discount Tire for all our fleet vehicles with equivalent good service. They both take good care of us and yet both are capable of the occasional foul-up. We buy twenty sets of tires every year and most transactions are quick and painless.