Quote:
Originally Posted by Evans, Marv
I used to buy parts off of eBay years ago (early 2000's). One of the things I bid on & got were some small plastic interior parts for a Porsche. Things like door lock pulls. The winning bid was something like $7 plus shipping. I sent off payment (money order) and waited. When I didn't receive anything, I emailed the seller, who said he had sent it off. After waiting some more and not receiving anything, I emailed again and got a reply that he had sent it & didn't want to be bothered again. Since it's the seller's responsibility to supply tracking info, I asked for it & didn't receive a response. Finally I filed a complaint with eBay that resulted in their mediation process which resulted in them saying the seller claimed to have sent it so the matter was closed. So I gave him a negative review, & he retaliated with a negative review for me. To top it off, he was a member of this BBS at the time. I ran into a couple of other weirdos and decided I didn't want to do eBay anymore.
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Current ebay policy is if the seller does not provide a tracking number he loses and has to refund total amount of monies paid. If tracking number is provided and shows delivery you lose.
If buyer says not as described more often than not the buyer prevails and the seller pays shipping both ways along with refund. if buyer says I changed my mind or not my size buyer pays shipping both ways and possibly a restocking fee deducted from the refund.
You should ask me how I know. I have literally gone to war with ebay over these issues. I would say I have changed corporate policy on some of these issues. I always get ahead of the issue with them and when in doubt I call them to find out their position on the matter. I take notes on what is said and by whom.