Quote:
Originally Posted by Craig T
Thanks Baz. Sounds like we're both having a tough time.
We have to keep in mind that a veterinary practice is a business, just like a doughnut shop or Home depot. They make a living selling merchandise and/or services. When they see Winkipop with arthritis or Tank with cancer, they see a selling opportunity. Demanding another exam, even if free, is only an attempt to up-sell you something else.
To profiteer off Winkipop's meds, or encourage an $8000 surgery and chemo to treat the cancer of a dog already three years past his expected lifespan,is simply looking for a revenue opportunity.
...Maybe I'm just shooting at the messenger.
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I know vets operate a business, Craig and there's nothing wrong with that. In this case I think the requirement for an exam was their idea of insulating them from possible legal issues, should something bad happen. But I also think my vet could have streamlined the deal, but he's so busy, I can't expect that to happen, realistically.
I try to support local businesses.....but in turn I expect (to some degree) that the business
earns my business.
I'm happy to pay for the services we are getting. This is a busy office so I know they have a lot of business, which is a good thing that I respect.
As far as having a "system" that is designed to generate additional revenue...IMHO that is how ALL medical businesses are set up. It's their business model. But again....they are entitled to do what's necessary to support their operation, which as SiberianDVM pointed out - helps pay for equipment, etc. necessary to provide the very best service they can.
There is a fair amount of margin on these meds, so most places understand the market and are prepared to flex in price. That's one of the reasons Bug's vet and my vet both suggested we look into other purchasing options. As long as it's part of protocol, I'm cool with it.