Mrs WD booked our trip through Expedia, and it included ground transportation from the airport to our hotel. When we got there no one would accept our transfer vouchers, so I had to pay cash.
On the flight back, we paid $48 each for "Economy Plus" seating, but my seat was broken and all they had open were standard economy seats.
Yesterday I wrote to both Expedia and American Airlines and requested refunds, and first thing this morning I got notice that both the refunds had been granted. I had expected to have to fight them for the refunds but both companies came through immediately.
I'm impressed.
gratuitous vacation image
