Quote:
Originally Posted by Holger
Woah, struggeling with the BMC Software servicedesk here. We use it for incident management connecting the company over several continents.
What a PITA.
Did the Prince2 some year ago, now going for ITIL. But that wont help I am afraid.
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I talked to those guys at a recent trade show too. Actually, I talked with all the exhibitors, as it's my (current) job to get them to use us for DevOps work (mostly integration) they don't want to do on their own.
I'm kind of curious what some of these guys offer over others. What makes one better than another? What are the value propositions - we speak good English on the phone, we do it all onshore, we're cheapest, our guys have the most experience? Some of these companies look like they have under 100 employees, but claim 100k customers. HTF does that work? Software licensing?