[Rick Lee]

Thanks guys. Been reading up on ITIL. I think that's probably beyond the scope of this sales job, but it will be necessary to be familiar with it. In my current job, we're only supposed to get the conversation started and then hand things off to a more technical person for the real nitty gritty. Still kind of wonder what this company's edge over competitors is, if other than pricing. But I'll keep reading up on them.