[Rick Lee]

I had a issue with them a year or so ago. They couldn't figure out how to refund the $80 or so to my Sears gift card when I had to return a microwave door that didn't fit, due to their cust. service guy giving me an incompatible part #, but assuring me it would work. I called them and was promised many times that it would be fixed and they'd call me the next day to confirm. I finally lost it and went to LinkedIn to find the VP in charge of this stuff. I found her and it turns out we have 62 mutual connections. I figured out her email address and sent her a note, asking her to fix this. Wow. Next morning at 7am I got a call, begging for forgiveness, assuring me it would be fixed within the hour and they'd call again to confirm, which they did. I still don't want to deal with them again and, frankly, already have everything I could ever want that's available at the local Craftsman store.