[GH85Carrera]

One thing I don't understand about large companies like Cox or AT&T is their real love of screwing the long term good customers. I have been with Cox since the 1980s. Every-time I call they thank me for being a long time customer. I can call the customer service folks and discuss costs and they can't do anything. I tell them to shut down the account and they transfer me to customer retention. Then, magically the can work with prices. I am on automatic payment so the payment is never late, been a customer longer than most of their employees have been alive, and I only call when there is a problem. You would think they would give me the loyal customer low rates. For whatever reason they make me have to call them every so often to get the good rates. AT&T is the same way. The other utilities are all the monopolies and great, but the State Corporation Commission has a big stick to keep them in line.