Quote:
Originally Posted by cairns
Same here. I've listened to their CEO's lip service for decades while their real service has gotten progressively worse.
Too many unexplained delays, seat assignments that mean nothing, grouchy crews that disappear once the (frequently bad) food is served,
.
|
I was on a flight from DCA to SAT a few years ago, booked and paid for 1st Class. United Airlines. The flights were delayed to a point that the connection would be lost.
I went to the service desk and the guy treated me like crap until I asked him if my cabin of service would be the same on the recommended change. When he learned I was in 1st Class his demeanor and treatment of me changed 180 degrees. BUT they offered no plan to get me from Reagan National to Dulles. That was totally on me I was told. So I paid my way.
Then it got worse, to an extent. My original flight was to be a large aircraft with much better room, seats in 1st. At Dulles I got on a regional jet where 1st and coach are indistinguishable.
The flight attendant comes to me when I boarded and asked if I would like something to drink. Yes, certainly I will have a bourbon. She returns to me slightly wounded and informs me that they had not been serviced with alcohol by ground service. Dry flight.
Every other 1st passenger asked the same and got the same response. It was truly a pitiful thing and they could not have cared less.
While I was taking a nap she placed the box of food in my lap that was gratis in 1st. Whoopie, I got a box of crackers and cheese.
But I got a thank you at the cabin door upon deplaning as though that made it all better...