[Shaun @ Tru6]

Thanks Baz. Here's the flip side, someone who actually thought about customer experience. I'm shopping for fans at homedepot.com. Find one I like that's available in my store, first, good checkbox on search results, but even better, the fan I like, says where it is in the store, aisle and bay #s, but someone really thought about the customer by including a "text location in store" feature so now I have it on my phone. Kudos to that customer experience team, definitely a point for brick & mortar over total online.