[asphaltgambler]

Fred - I'll say again because it's fact. Tech's or worse.........mechanics in the last 8-9 years or so have lost their way. Since the Great Recession, dealer principles and indie shop owners have ever decreasing margins and service opportunities. Today, more than ever, the 'tech's' are cheated on labor time, their own co-workers and the shop service administration.

For the few left with pride in their work - they suffer financially in the long run. So the work, the customer suffers. At the last indie shop I worked for, 1 of the heavy hitter mechanics would say at the start of the day: " Well for sure someone's gettin effed today.............but it ain't gonna be me..."

It's unfortunate but your situation ( ongoing) is the result..............