[John Rogers]

What a mess this whole internet provider and TV service stuff is! Yesterday I decided to give Cox a call to see what they offer for internet (300MB and max channels) without a contract. If you look at their ads the prices are pretty low but in very small letters they say "with 12 month contract" so I called anyways. We have AT&T 50MB unlimited and I use the hell out of it and also a UVerse package that makes the wife happy and it is less than $180 with no contract so all is well. So I explained to the Cox lady on the phone what I had and how the house was connected with multiple TV sets wired with coax cable and a UHF remote in the bedroom. She kept trying to get me to go with a contract and I also had to tell her 4 or 5 times I'd need a connection to the pole as the wire was removed many years ago. Finally she put the price at about the same as AT&T and free hook up ETC and set the whole thing on HOLD to let me have 2 weeks to look at it.

Late yesterday I started getting emails that my order was in and equipment would be coming for "self install" I called and the young lady said that was not true and my account was being held. Late last evening here came emails from FedEx about 5 packages from Cox to be delivered today! So I logged into FedEx and had the 5 packages changed to be held at a FedEx store! This morning I called Cox and the young man let me explain things and then said politely he would cancel the work order and I could just take the packages back to a Cox store!

I asked how come I had a work order when I had not made up my mind and he could not answer and said I could return the boxes. I said NO they were going to a FedEx store and they could get them! I called the first young lady and told her I decided to cancel or not sign up or whatever it is called due to the way they seem to handle things and it sure seems they don't know what they are doing! She said bye and hung up! I'll stay where I am I guess. Sorry this seems long but........Hell I'm going to the range!