[matthewb0051]

I'm having similar problems with my father's estate and his Comcast contract. At first I was told, no problem we will turn it off. Then there was this fee for early termination that the phone agent had failed to discuss.

No problem, I call back speak with a 'manager' and there termination fee was taken off due to death.

Last weekend I go to the Comcast store front to turn in their crap, remote, router, etc. The early termination fee is back in play. I ask the person at the counter about it and she informs me that she cannot help, they are just there to issue remotes and take them back. Nice.

She then informs me that I am missing a converter box thing for turn in. I ask her what it looks like so that I can then go find it to turn in. She just holds up her hands and makes a box with her fingers and says it is this big. I've been back twice with things that are 'this big' and not taken the right thing. They suck.