[Don Ro]

DirecTV - -
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Bought a "sports package" (beIn Sports Channel) to watch MotoGP at the beginning of this season. After the 1st race, no more beIn signal.
I called and nobody knew what happened...so they reinstated it with a free month. OK.
4 weeks later no beIn Sports...called again. "What happened?"
So they gave be beIn Sports free of charge for 6 months plus HBO and some other channel that I'll never watch.
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Had a problem with the bedroom Geni Mini box...I called to say that they need to send me another Mini box. They sent out a tech who downloaded/updated the main Geni box in the living room.
A few minutes after he left,I turned on the system and the bedroom Mini box operated in the same malfunctioning manner.
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Along the way, I noticed a strange charge on my online bill ...called again. I was $7.95/mo. for some insurance to pay for faulty something or other...not the boxes.
I said, "No way, drop that and give me credit for the months that you've been charging me." They did.
I found out that DTV is sneaky about this $7.95/mo. in that when I signed off the Mini box tech they automatically added the $7.95 w/o notice.
A DTV tech who no longer works for DTV told me that the tech gets a kick back for that and that he was supposed to inform me as to my choice.
He was supposed to offer me two different places to sign off.
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GRRR..........
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It seems like whenever I call DTV with an issue they offer something free. Fine with me, but I'd rather just have an issue-free service.
I've learned to not call after business hours..........I get some non-English speaking person.
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